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Digestive Health Partners
- Healthcare
About this business
As of January 1, 2017, Asheville Gastroenterology Associates (AGA) has merged with Carolina Mountain Gastroenterology (CMG) in Hendersonville to become a division of DIGESTIVE HEALTH PARTNERS, PA (DHP). The physicians and staff of both DHP-Asheville and DHP-Hendersonville are committed to providing the highest quality and most comprehensive healthcare in the field of digestive diseases. All of our providers work together in a collaborative approach and use the most up-to-date technologies and treatments to meet your digestiv... read more
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid my bill in full upon receipt because my insurance company denied the claim. Then I got to thinking about it and called my insurance company. They denied the claim because it was coded incorrectly. They went ahead and processed the claim and I was told they had to pay the doctor's office because that was who filed the claim. I called Asheville Gastrointro and was told upon receipt they would process a refund. They received the insurance money in June. It is now November. After calling the billing office over 5 times wo... read more
Nobody answers the phone. Chronic problem.
They used to be better! What has deteriorated; getting an appointment! KINDNESS! (These are delicate health personal matters. ) Not good bed side manner can't talk to your doctor. ( That is sad, as they are looking at their bottom line)
Incorrect reporting on patient clinical summary.
Went one time to this facility. Scheduling was supposed to call with appointment for procedure. 2 and half weeks later still no call and no one answers a phone call or returns a call. I have been trying for 3 days to reach a human being. Left messages through their dialer that was supposed to call me back and save my place in line. Still no call. Worst customer service ever
My overall experience at Digestive Health was very good. There are a few exceptions to my experience. 1. When I contacted their partner "Gift Health" I specifically requested that my prep would NOT be the "drink a gallon" of disgusting fluid. I know there are other options. I am a chef, I have a refined palette. I wanted to puke up every drop. They told me that I would receive the "Prep" that the doctor ordered. I received the "gallon" prep. It was misery. Barbaric! On the day of the procedure I asked the doctor about ... read more
Service was excellent but one thing went wrong. My driver (spouse) was not present as expected when I woke up from anesthesia to help process doctor's report and recommendations. Upon check-in, we were told she could wait outside the office in car with cellphone. That's where she was. But nurse said that because she wasn't in waiting room, she wasn't present with me as expected. DHS needs to make this clear at check-in. It's an important aspect of the procedure.
Not happy about being asked to come 30 minutes early for no reason.
Treatment was good but, I had to go to the office to talk with someone to get an appointment. In talking with people, your office is impossible to get in touch with. That part I am very dissatisfied with.
Frequently asked questions about Digestive Health Partners
How is Digestive Health Partners rated?
Digestive Health Partners has a 4.8 star rating with 2,954 reviews.
When is Digestive Health Partners open?
Digestive Health Partners is closed now. It will open on Monday at 8:00 a.m.